Contact
Contact the Legacy Photo Restore team
We’re here to help—whether you’re preparing a memorial photo for a service, setting up a workflow for a funeral home, or supporting residents in a care home. Choose the inbox that fits your request, or email hello@legacyphotorestore.com and we’ll route it internally.
Every message is reviewed by a real teammate who can troubleshoot, share best practices, or schedule a call tailored to your project. We keep transparent response windows, capture notes inside our shared CRM so you never repeat context, and flag complex restoration cases for specialists who have handled similar formats.
Inbox shortcuts
Choose the best inbox for your request
All emails land with the same core team, but choosing the closest fit helps us route your question to the right specialist faster.
Urgent memorial request
Same-day response when possible
A service date is approaching and you need a print-ready photo quickly.
Include the service date/time, where the photo will be used (program/board/slideshow), and attach the best version of the photo you have.
Email urgent memorial requestOrganisation pricing (funeral homes & care homes)
Replies within 1 business day
Per-photo packs, volume pricing, and a simple workflow for your team.
Tell us your typical weekly volume and turnaround needs. We’ll recommend a simple pack and intake workflow that fits your staff.
Email organisation pricing (funeral homes & care homes)General questions
Replies within 1 business day
Questions about file formats, requirements, or whether we can help with a specific photo.
Attach a sample photo if you can and let us know how you plan to use the final image (print, screen, or both).
Email general questionsOffice hours and response times
During these windows, you can expect the fastest replies from the team. Outside of them, we still monitor for urgent issues tied to live events, memorials, or in-progress uploads.
- ✓Support desk: Monday–Friday, 9am–6pm UK time
- ✓Calls by appointment
- ✓Urgent prioritization for memorial deadlines when possible
Need help right now?
While you wait for a reply, you can review pricing and the partner workflows for your organisation.
- Review pricing & turnaround for packs, volume options, and urgent deadlines.
- Review the workflow for funeral homes and care homes.
FAQs
Common questions
How quickly will I hear back?
Messages receive an acknowledgment within a few minutes and a full reply within one business day. Urgent memorial deadlines are prioritized when possible.
Do you offer SLA-backed support?
Organisation plans can include custom SLAs, volume packs, and priority routing. Email hello@legacyphotorestore.com to scope the right plan.
What if I need help outside business hours?
We monitor for system alerts 24/7. Add "urgent" to the subject line if a live event or memorial is at risk and we will escalate your request.
Where can I learn about new features?
Follow along on the About page, or contact us for updates on turnaround windows and workflow improvements.
For company background and service details, visit the About page.